It's the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The sales help here, from the reception people to the management, etc are all excellent. Porcelanos makes beautiful flooring, but they also have extremely helpful and efficient sales staff that treat you like a human being. Not only a high end product, but high end employees as well. Top Notch!! Thank you Porcelanosa :)
The sales people are excellent but the operations end when you or your contractor comes to pick up the items is extremely poor. Long story short we ordered over $38,000 worth of materials. When the items were delivered to our job site we were missing boxes of backsplash ($48.85 per square foot) and other items. Our contractor had to waste his time going back and then had to fight with the managers in the warehouse to prove that the items were not included in the delivery. Later on they found the extra boxes sitting on a pallet at the warehouse and fulfilled the rest of the delivery which we then had to pick up and drive to the job site 65 miles away. Don't even try and show up to the warehouse to pick up an order because you will be here until it's time to start taking Social security. Normal wait times are 45-80 minutes and they just don't care that you are sitting in the showroom waiting for materials that you paid for. The managers and front desk people at the Ramsey warehouse should all be retrained about how to properly treat customers - we just asked to speak to the supervisor and were told "this is not the place to air your grievances." Who says that to a customer? I will never recommend anyone that I know to Porcelanosa again because of the dismissive and rude behavior of their employees on the warehouse and pickup side. My word of advice is that everyone there should consider changing careers if not then Porcelanosa will continue to lose customers because of the poor attitudes and lack of any customer skills. I'm actually embarrassed that this is the way that a customer who spends annually over $250,000 in product is treated.
Loved the tile we selected and had alot of help from Rob. Great guy. Waiting in the back to get my order from the warehouse was a little slow but othervthan that for the quality of the product i fealt the price was right.
I picked up some small orders a couple of times from the warehouse, and did have to wait more than 5-10 min. So far it was a very pleasant experience in interacting with the staff. Right now I am waiting for a response to part request on the shower door. Hopefully I don't have to change my opinion :)
WALKING IN WAS GREETED BY A NICE FELLOW MADE MY BUYING A BREEZE AND HAD TO RETURN ITEMS AND MADE IT EVEN EASIER THEN WE GOT CORRECT SIZE OUR FAULT AND HE KNOWS HE S PRODUCT THANK YOU SO MUCH ROBERT ..... PICTURES WILL FOLLOW SOON
All my bathrooms have Porcelanosa tiles. Everything I needed was found at their showroom. Very helpful staff. Susan was beyond helpful. Highly recommend.
Sinks, faucets, bathtubs, titles, vanities. Modern, slick and sleek. Great place to visit when you need to redo your bathroom.Staff is very helpful and nice.The material is of a higher standard and quality. Price is a bit on the higher side, but still affordable. Tiles and vanities are very well made and built to last. There are many to choose from and many different styles, colors, and textures.This place makes those fancy pictures in magazines come to life.
As a professional Interior Designer Porcelanosa offers me high-quality products and services for all my design projects. Their recently renovated Showroom has an expanded line of materials and is an impressive, beautiful place to bring clients. Susan Gilberg the showroom manager is professional and exhibits close attention to detail in every capacity. I highly recommend Porcelanosa.
We walked into the Westbury store at 8pm tonight, at which time there were two salespersons who were both with customers. Twenty minutes later, as we perused the store, the saleswoman who sat closest to the door who saw us walk in without acknowledging us walked by without looking at my husband or myself and said, if you need anything you will have to wait because we are helping customers. I was flabbergasted by her blatant disregard to us, and her glib, nonchalant approach to customer care. We did understand they were helping others, but saying, I will be with you as soon as I can would have sufficed.The store has amazing displays and great products we would have wanted to purchase, but after being treated with such impunity, we left (again without acknowledgment) and went to Google to search for similar products for our bathroom renovation. I would have given the displays and the unique and beautiful products that everyone could forsee in their homes 4 to 5 stars, however; the atrocious service brought my rating to 1 star. Shop at your own risk!
I am writing this review to tell you how fortunate I was to have the expertise help of two excellent employees, Melanie Ocampo and Tiffany in the Westbury location. Both Melanie and Tiffany were great! They were very helpful and patient with me. Before meeting them, I had a lot of trouble choosing the right finishes for our new dental office. They took their time to really help me and were kind, respectful and a real pleasure to work with. We are so happy with the finished product and I really have them to thank for it. Porcelanosa is very lucky to have them both as their employees. I look forward to working with them again for our future projects. Thank you Melanie and Tiffany, we were so lucky to have the opportunity to work with you. You guys are Excellent!
I went into Porcelanosa with a clear picture of what I wanted - the best looking faux wood tile on the market. I did my homework, looked around at pricing for the same tile in other places.At Porcelanosa, I had to wait forever for someone to help me, they were very disorganized and when I wanted to negotiate the price (as, I would assume everyone does) they weren't very helpful and, in my opinion, rude.I eventually bought from a Porcelanosa distrbutor - they were priced much better and were more helpful, friendly, and courteous
I PLACED AN ORDER BASED ON A PROMISED (IN WRITING) 4 WEEK DELIVERY DATE. AT THE 4TH WEEK, THEY TOLD ME 8 WEEKS AND HAVE CAUSED MY PROJECT TO STALL.
I found the help to be very lacking in customer service. I bought two metal edge strips and when it was time to install them I discovered they were too large. I asked for a smaller profile and was told that (even though its in their catalog) it was not only unavailable but nobody uses different sizes. Basically the store manager told me to 'make it work' even though it was not the right size and would have looked awful when finished.. The store manager belittled me and was quite rude. I went to another tile store (Rye Ridge Tiles in Port Chester NY) and was able to get what I needed without any hassle.
On my 4th bathroom with Porcelanosa. Good quality and great design. Great customer service at the Riverside location (NJ location was disappointing) especially with Brittany D. She rocks!
Excellent service and knowledge of Kitchen design. Would highly recommend and looking forward to doing future business together
Excellent service. Super quality. Attention to detail. What a positive experience it was to have kuche-Cucina design my two bathroom vanities. I shopped for months before going to Kuche Cucina and they were the only ones that delivered what I wanted. Two beautiful vanities.
Without a doubt my experience with Kuche Cucina was Top Notch ! Our new kitchen is absoultyspectacular. Even with the ususal rough spots with any renovation, all issues were handled quickly and professionally. Highly recommended.
As a designer , I have installed many kitchens in high end homes over the years. Amir from Kuche Cucina outshines all others. The quality, the service, the beautiful cabinetry and attention to the client's likes and dislikes are of the highest standard. Amir helps me execute all aspects of the kitchen including those that are not part of his responsibility. Amir's overriding goal is the long term satisfaction of the customer. And he has achieved that with all of my clients. It's a pleasure working with him.
I just got a beautiful, modern kitchen installed in my home last week. The experience couldn't have been any better. Their attention to detail when designing my kitchen and professionalism was outstanding! If you are looking to design or upgrade your exiting kitchen, I recommend Kuche Cucina.
We are going through long and pretty painful process of the renovation of our house. Not a secret, that most important and demanding part of interior design are bathrooms and the kitchen. It is very hard to make a choice, especially when you prefer high end products , which pretty expensive. During last year we purchased a lot of product at Porcelanosastore in Paramus. Any time, when we needed assistance we get good service, but best of all associates was Yuri Kim. She gave us the best service, never been tired to answer endless questions and showed ability to resolve complicated problems.Long story short - she always made everything possible to satisfied her customers.Thank you Yuri!
Yuri is the best sales consultant. Thank you so much
Yuri helped us with our kitchen Renovation. She has been extremely helpful and guided us to pick the right cabinets and tiles. We had an excellent experience working with her.
I normally do not write reviews but this time I feel compelled to make an exception.We recently did a large renovation in our home and part of it was the bathroom. First we love the product at Porcelanosa, modern while still elegant. We were also fortunate enough to work with Sharon Tan in the Paramus store. She was not only knowledgeable but she was also extremely patient and helpful with us? her support was very big part of getting us through a stress full project. Highly Recommend Both the product and Sharon
I came with a vague idea of potentially making some bedroom arrangements. I was immediately greeted warmly by our representative, Nari Kim, and she remained helpful and patient with us all throughout. The layout and line of furniture inspired me greatly, it almost reminded me of when I attended this year's ICFF (High End Luxury Furniture Fair) in NYC! I'm definitely coming back again, thanks to the great staff members!
Great product + great service! Alison has been a delight to work with!!
Such a beautiful showroom, I love the mix and the colors are so rich
As a design professional I'm a big fan of Cassina furniture products. I've had the pleasure of specifying there products on many occasions. The designs are classics and will stand the test of time. The staff has always be very responsive.
Great furniture .